• Add your desired products to the cart and proceed to checkout.

• You can complete your purchase as a guest or by creating an account to easily track your orders and returns.

• We accept major payment methods including Visa, Mastercard, Discover, Apple Pay, and Google Pay, processed securely via Shopify Payments.
• For eligible orders, payments are processed on behalf of STATU GLOBAL LTD (UK) as the Merchant of Record. Your bank or card statement may show "STATU GLOBAL LTD" and/or "CLOVARIA".

• Your selected payment method will be authorized and charged once the checkout process is successfully completed.

• Before shipping (before 4:00 PM, weekdays): Contact us immediately to request any changes.

•After shipping: We will attempt to recall the shipment and, where possible, cancel and refund your order in accordance with our Refund Policy. No additional costs will apply.

• We do not process exchanges. Please return the original product and place a new order.

• We currently ship from our warehouse in Düzce, Türkiye, to all locations within the United Arab Emirates.

• All orders are shipped via Fedex.

UAE shipping rates:

• Orders under 360 AED: shipping fee 20 AED.
• Orders of 360 AED or more: free shipping.

Handling time: 1–3 business days.

Daily cut-off: Orders placed after 4:00 PM UAE Time (GST) are processed on the next business day.

Transit time: 1–3 business days. Total delivery: 2–6 business days.

Yes. Once your order has been handed over to the carrier, you’ll receive a tracking number via email.

If your tracking status shows “Delivered” but you haven’t received your package, please contact us.

If the carrier confirms delivery, the order is considered complete and non-refundable.

If the carrier cannot verify delivery, we will issue a refund in accordance with our Refund Policy.

• Returns are accepted within 14 days of delivery.
• Items must be unused, unopened, and returned in their original sealed packaging.
• Please request a free prepaid return label before sending items back. We do not offer exchanges; please return and reorder.

• If you have an account, log in at account.clovaria.com, locate your order, and select “Start a Return.”

• If you checked out as a guest, email support@clovaria.com with your order number. We will provide a prepaid return label, and return shipping is free of charge.

• After we receive your return, the inspection will be completed within 3 business days, and the refund will be issued within 10 business days thereafter, in line with our Refund & Return Policy. Your bank may require additional time to post the funds. No restocking fees apply.

• We do not process exchanges. Please return the unwanted item and place a new order.

• No. Clovaria is an independent retailer that sources its products exclusively from verified wholesalers and authorized suppliers.

• Yes. We work exclusively with verified partners to guarantee product authenticity. If you have any concerns, please contact support@clovaria.com.
  
  

• Applicable UAE VAT (5%) is calculated automatically at checkout, in line with UAE tax regulations.

• Your order confirmation email contains your complete invoice details. If you need an additional copy, please contact us at support@clovaria.com

• No. You can complete your purchase as a guest. However, creating an account makes it easier to track your orders and manage returns.
  
  

• Log in to your account at account.clovaria.com, locate your order, and select “Start a Return.

• Please refer to our Privacy Policy for detailed information on how your data is collected, used, and protected.

No. We fully comply with Global Privacy Control (GPC) standards and offer a “Do Not Sell or Share” option for all customers.